1. What's a "ticket"???????
- Posted by DanM Sep 09, 2009
- 1500 views
I see a new button at the top of the forum, called "ticket". I also see it mentioned in some posts. But what I don't see when I click on the button is any explanation of what a "ticket" IS.
All the other buttons are pretty self-explanatory, but I'd suggest that "ticket" is NOT.
I fear that maybe the development team that is working so diligently on OEu 4 may sometimes forget that not everyone is as up-to-date on what they're doing as they are, terminology-wise.
Dan
ps. Thanks for fixing that auto-DOUBLE-SPACING in this forum! 
2. Re: What's a "ticket"???????
- Posted by DerekParnell (admin) Sep 09, 2009
- 1471 views
I see a new button at the top of the forum, called "ticket". I also see it mentioned in some posts. But what I don't see when I click on the button is any explanation of what a "ticket" IS.
Hi Dan,
you are right in that ticket used here is a jargon term, much like forum and wiki. The term ticket is used in many Information Technology environments to mean a request for action, usually in relation to a bug, enhancement or support request.
Given that concept, what better word can you think of to be used on the website buttons?
3. Re: What's a "ticket"???????
- Posted by DanM Sep 09, 2009
- 1468 views
I see a new button at the top of the forum, called "ticket". I also see it mentioned in some posts. But what I don't see when I click on the button is any explanation of what a "ticket" IS.
Hi Dan,
you are right in that ticket used here is a jargon term, much like forum and wiki. The term ticket is used in many Information Technology environments to mean a request for action, usually in relation to a bug, enhancement or support request.
Given that concept, what better word can you think of to be used on the website buttons?
uh, how 'bout: "requests" ?
and none of the other button titles are IT jargon, so almost anyone who uses the internet is probably very familiar with them.
Including some version of your above explanation ON the "tickets" / "requests" page wouldn't hurt, I think?
Dan
4. Re: What's a "ticket"???????
- Posted by mattlewis (admin) Sep 09, 2009
- 1504 views
uh, how 'bout: "requests" ?
That's not quite right, since it's also meant for bug reports. Maybe "issues" would be better.
Matt
5. Re: What's a "ticket"???????
- Posted by CoJaBo Sep 09, 2009
- 1483 views
I see a new button at the top of the forum, called "ticket". I also see it mentioned in some posts. But what I don't see when I click on the button is any explanation of what a "ticket" IS.
All the other buttons are pretty self-explanatory, but I'd suggest that "ticket" is NOT.
I fear that maybe the development team that is working so diligently on OEu 4 may sometimes forget that not everyone is as up-to-date on what they're doing as they are, terminology-wise.
Dan
ps. Thanks for fixing that auto-DOUBLE-SPACING in this forum!
Isn't it obvious? A ticket is what you use to board a train! 
As for a better title, might I suggest "Issue Tracker"?
6. Re: What's a "ticket"???????
- Posted by DerekParnell (admin) Sep 09, 2009
- 1467 views
Isn't it obvious? A ticket is what you use to board a train!
LOL ... that's what I told Jeremy too.
7. Re: What's a "ticket"???????
- Posted by jeremy (admin) Sep 09, 2009
- 1497 views
WikiPedia:Issue_tracking_system
Jeremy
8. Re: What's a "ticket"???????
- Posted by ghaberek (admin) Sep 09, 2009
- 1424 views
I like tickets. I suggest we stick with that.
-Greg
9. Re: What's a "ticket"???????
- Posted by DanM Sep 10, 2009
- 1426 views
Yes, Derek has explained to me that "tickets" are an IT jargon phrase. But not everyone here is an IT specialist, nor is everyone necessarily immediately familiar with its meaning, and I think either "Requests" (Derek described Tickets to mean a Request for Action), or "Issues"(Matt's alternative suggestion), or "Issue Tracker"(CoJaBo suggestion) would therefore be BETTER.
And when I google "tickets", which is what the button SAYS, I don't get useful information for "ticket system", which I wouldn't have known to look for. Yes, if I had known that it was a ticket SYSTEM, I could have looked it up, but that's my POINT, I DIDN'T know what it meant, therefore maybe others didn't/won't either, therefore maybe it should be changed as either I, Matt, or CoJaBo have also suggested.
And of course, none of the above is in any way to suggest not using a "ticket system, I'm just suggesting that the name on the BUTTON be changed so more people can more easily immediately know what it's FOR.
Dan
10. Re: What's a "ticket"???????
- Posted by DanM Sep 10, 2009
- 1363 views
I like tickets. I suggest we stick with that.
-Greg
Well I don't, I think it's confusing to at least some people, so I suggest we change it!
[OT] could the forum accept and display ;-P as a WINKING rasberry? 
11. Re: What's a "ticket"???????
- Posted by useless Sep 10, 2009
- 1375 views
Dan, i can sorta agree with you, i see "tickets" and wonder when the event will be. On the other paw, i was all too familiar with trouble tickets in 1974.
How about a compromise, since the tab can be left as is, and the explaination be in the header on the tickets page, like "Trouble Tickets" or something. For the truely energetic curious, clicking the tab would quickly pop up the tickets window with an explaination. Beats using google. Even google cannot tell you how to use the tickets page.
I wonder how the "Recent" page is different than the main forum page. I clicked it just to find out what was recent.
But, i have yet to influence the look of this site. Good lucks.
useless
Forked into: The "Recent" Tab
12. Re: What's a "ticket"???????
- Posted by mattlewis (admin) Sep 10, 2009
- 1356 views
I wonder how the "Recent" page is different than the main forum page. I clicked it just to find out what was recent.
The recent tab shows more than just forum posts (new tickets, news, comments on tickets or news...).
Matt
13. Re: What's a "ticket"???????
- Posted by DanM Sep 10, 2009
- 1336 views
Dan, i can sorta agree with you, i see "tickets" and wonder when the event will be. On the other paw, i was all too familiar with trouble tickets in 1974.
How about a compromise, since the tab can be left as is, and the explaination be in the header on the tickets page, like "Trouble Tickets" or something. For the truely energetic curious, clicking the tab would quickly pop up the tickets window with an explaination. Beats using google. Even google cannot tell you how to use the tickets page.
I wonder how the "Recent" page is different than the main forum page. I clicked it just to find out what was recent.
But, i have yet to influence the look of this site. Good lucks.
useless
Forked into: The "Recent" Tab
I agree (and suggested) that there should be an explanation of the tickets tracking system ON the page, but I still think the button should be changed to something else that more people can easily and more immediately have a reasonable idea what it's for.
Dan
14. Re: What's a "ticket"???????
- Posted by euphoric (admin) Sep 10, 2009
- 1307 views
I still think the button should be changed to something else that more people can easily and more immediately have a reasonable idea what it's for.
Anybody who is using Euphoria is using it in a development context. This means we're all programmers here and, as such, should get used to the standard lingo. The term "ticket" is very common in the development community, so its use here is appropriate.
You guys have learned what ticket means. Let others have that opportunity.
15. Re: What's a "ticket"???????
- Posted by jeremy (admin) Sep 10, 2009
- 1334 views
I agree (and suggested) that there should be an explanation of the tickets tracking system ON the page, but I still think the button should be changed to something else that more people can easily and more immediately have a reasonable idea what it's for.
The problem is it's not only a Bug Tracker, it's a ticket system. For instance, you (will) be able to request a ticket for support, for a bug, for a feature request.
For instance, when you go to many service oriented places, say the DMV. When you enter, you take a ticket. That ticket has a number and it's issued to that particular person/task.
Jeremy
16. Re: What's a "ticket"???????
- Posted by jaygade Sep 10, 2009
- 1291 views
How about a compromise, since the tab can be left as is, and the explaination be in the header on the tickets page, like "Trouble Tickets" or something. For the truely energetic curious, clicking the tab would quickly pop up the tickets window with an explaination. Beats using google. Even google cannot tell you how to use the tickets page.
I like "Trouble Tickets".
17. Re: What's a "ticket"???????
- Posted by jimcbrown (admin) Sep 10, 2009
- 1298 views
I agree (and suggested) that there should be an explanation of the tickets tracking system ON the page, but I still think the button should be changed to something else that more people can easily and more immediately have a reasonable idea what it's for.
The problem is it's not only a Bug Tracker, it's a ticket system. For instance, you (will) be able to request a ticket for support, for a bug, for a feature request.
For instance, when you go to many service oriented places, say the DMV. When you enter, you take a ticket. That ticket has a number and it's issued to that particular person/task.
Jeremy
Having the link called something like "Tickets (Bugs / Support & Feature Requests)" and then simply using the term Tickets everywhere else, might work I think.
18. Re: What's a "ticket"???????
- Posted by jeremy (admin) Sep 10, 2009
- 1310 views
I like "Trouble Tickets".
Is a feature request a "Trouble Ticket" though?
Jeremy
19. Re: What's a "ticket"???????
- Posted by jimcbrown (admin) Sep 10, 2009
- 1289 views
I like "Trouble Tickets".
Is a feature request a "Trouble Ticket" though?
Jeremy
How about "Trouble Tickets & Features Requests" ?
20. Re: What's a "ticket"???????
- Posted by jeremy (admin) Sep 10, 2009
- 1292 views
How about "Trouble Tickets & Features Requests" ?
Now we are getting to be pretty descriptive in a small tab area that's already growing in size too rapidly 
Jeremy
21. Re: What's a "ticket"???????
- Posted by euphoric (admin) Sep 10, 2009
- 1285 views
Put an explanation of Tickets at the top of the Tickets page. Then create an article for the Wiki titled, "Using Tickets," or, "What are Tickets?" Provide a link to it from the Tickets page.
22. Re: What's a "ticket"???????
- Posted by DanM Sep 10, 2009
- 1301 views
I still think the button should be changed to something else that more people can easily and more immediately have a reasonable idea what it's for.
Anybody who is using Euphoria is using it in a development context. This means we're all programmers here and, as such, should get used to the standard lingo. The term "ticket" is very common in the development community, so its use here is appropriate.
You guys have learned what ticket means. Let others have that opportunity.
you used the term "development context", and then the term "development community", as if they are the same thing, and they are not.
Someone who is "developing" a program is certainly using Euphoria in "development context", but may in fact NOT be in a "development community". There are people who use or might use Euphoria who are NOT professional programmers. Derek mentioned that "tickets" is IT jargon, and you assert it's "standard lingo" in the "development community", so that means there can be people who might be drawn to Euphoria who are NOT in either of those, and therefore don't know what it means.
All I'm asking is that the word in the BUTTON be changed to something that ANYONE can easily understand; then, when they get INTO the ticket system, a short explanation there of what a ticket tracking system is, plus some USAGE, will in fact give them the opportunity to learn about tickets and what they mean.
Dan
23. Re: What's a "ticket"???????
- Posted by jimcbrown (admin) Sep 10, 2009
- 1280 views
How about "Trouble Tickets & Features Requests" ?
Now we are getting to be pretty descriptive in a small tab area that's already growing in size too rapidly
Jeremy
Hmm.
What about "Tickets (Bugs & Requests)" ?
"Tickets(Bugs&Requests)" vs
"Trouble Tickets"
24. Re: What's a "ticket"???????
- Posted by DanM Sep 10, 2009
- 1276 views
And now I have to ask WHERE'S THE INSTRUCTIONS ON HOW TO USE THE "TICKET" SYSTEM?
How do I GET a "ticket", how do I leave a post there, or whatever?
Dan
25. Re: What's a "ticket"???????
- Posted by jeremy (admin) Sep 10, 2009
- 1267 views
All I'm asking is that the word in the BUTTON be changed to something that ANYONE can easily understand; then, when they get INTO the ticket system, a short explanation there of what a ticket tracking system is, plus some USAGE, will in fact give them the opportunity to learn about tickets and what they mean.
What is an atom? If they are developing with Euphoria, they can explain what an atom is, according to the Euphoria context. The same should be true with ticket. Both are IT Jargon, it's just that ticket is more IT than atom. atom is Euphoria Jargon that Euphoria programmers have learned, hobbiest or professional. Further, as a programmer, hobby or otherwise, you will be in a constant state of learning. If you cannot learn what ticket means then I doubt you can learn to program.
Euphoria is a simple language but it's sole purpose is not for people who are not willing to learn. Euphoria is not intended to be a hobby programming language. Sure, many hobby programmers use it due to it's simplicity, but making it easy for hobby programmers is not at all any goal of Euphoria, therefore should not be used in any decision making process. Simplicity? Yes, that's a goal, but that's not the same as a hobby programmer as you describe it.
Jeremy
26. Re: What's a "ticket"???????
- Posted by jeremy (admin) Sep 10, 2009
- 1276 views
And now I have to ask WHERE'S THE INSTRUCTIONS ON HOW TO USE THE "TICKET" SYSTEM?
How do I GET a "ticket", how do I leave a post there, or whatever?
On the right side, you can choose "New Ticket", the same as on the right side of the forum you use "New Topic".
Jeremy
27. Re: What's a "ticket"???????
- Posted by euphoric (admin) Sep 10, 2009
- 1288 views
There are people who use or might use Euphoria who are NOT professional programmers.
And if they are going to continue to be programmers, whether amateur or professional, they need to know what a ticket is. By clicking the tab that says "tickets," they will get some continuing education in their chosen hobby/profession.
Derek mentioned that "tickets" is IT jargon, and you assert it's "standard lingo" in the "development community", so that means there can be people who might be drawn to Euphoria who are NOT in either of those, and therefore don't know what it means.
First, appealing to Derek is a logical fallacy. 
(I KEED!)
While it is part of the IT vernacular, it is also part of the development vernacular (I think development is part of IT), and if you're programming with Euphoria, you're a developer/programmer and need to know the vernacular. I hope I used the term "vernacular" correctly here.
All I'm asking is that the word in the BUTTON be changed to something that ANYONE can easily understand;
Our target market is not just "ANYONE," but programmers/developers.
"Tickets" is the easiest and shortest way to explicitly state what the tab's purpose is. If you don't know what a ticket is, you can check the wiki (hopefully somebody will write that article), or you can click the tab and read the short description that will hopefully appear there sometime very soon.
I don't think "tickets" is confusing, especially since the curious can just click the tab and almost instantly realize what it's for.
28. Re: What's a "ticket"???????
- Posted by DanM Sep 10, 2009
- 1267 views
And now I have to ask WHERE'S THE INSTRUCTIONS ON HOW TO USE THE "TICKET" SYSTEM?
How do I GET a "ticket", how do I leave a post there, or whatever?
On the right side, you can choose "New Ticket", the same as on the right side of the forum you use "New Topic".
Jeremy
Although I can sorta see those items NOW, the fact is that they are OBSCURED by the tickets information in the far right COLUMNS (on my browser, at my font size). So until you said, so, I could not see them. I would have understood how to do that IF I COULD HAVE SEEN IT.
Is this a problem with the web page?
Dan
29. Re: What's a "ticket"???????
- Posted by jeremy (admin) Sep 10, 2009
- 1326 views
Although I can sorta see those items NOW, the fact is that they are OBSCURED by the tickets information in the far right COLUMNS (on my browser, at my font size). So until you said, so, I could not see them. I would have understood how to do that IF I COULD HAVE SEEN IT.
Is this a problem with the web page?
Hm. I don't see a problem right now with it. Can you give post a screen shot of what you're seeing? It's possible some CSS tags are goofing things up.
Jeremy
30. Re: What's a "ticket"???????
- Posted by mattlewis (admin) Sep 10, 2009
- 1291 views
And now I have to ask WHERE'S THE INSTRUCTIONS ON HOW TO USE THE "TICKET" SYSTEM?
How do I GET a "ticket", how do I leave a post there, or whatever?
I can understand, when presented with a blank page, not knowing what a ticket is. But the interface is pretty discoverable. As Jeremy stated, there's a "New Ticket" link. The tickets listed in the table have obvious links.
I think it might be good to provide some basic advice about reporting bugs. Tell us your version, OS, what's the test case, error message, etc...all the usual stuff that people like to omit.
Matt
31. Re: What's a "ticket"???????
- Posted by jeremy (admin) Sep 10, 2009
- 1316 views
I think it might be good to provide some basic advice about reporting bugs. Tell us your version, OS, what's the test case, error message, etc...all the usual stuff that people like to omit.
Hm, do you not get the "Ticket Submission Tips" section when you click "New Ticket" ? Or maybe I should add more to it?
Jeremy
32. Re: What's a "ticket"???????
- Posted by euphoric (admin) Sep 10, 2009
- 1315 views
Jeremy, just put a
What are Tickets? < why isn't that a link?
link at the top of the tickets page and create an article for it and be done with it!
I started the article...
33. Re: What's a "ticket"???????
- Posted by jeremy (admin) Sep 10, 2009
- 1297 views
Jeremy, just put a
What are Tickets? < why isn't that a link?
link at the top of the tickets page and create an article for it and be done with it!
I started the article...
To keep things clean, I just made "Ticket" a link. Take a peek. I also added a "About Tickets" in the Quick Links section.
Jeremy
34. Re: What's a "ticket"???????
- Posted by DerekParnell (admin) Sep 10, 2009
- 1294 views
All the other buttons are pretty self-explanatory, but I'd suggest that "ticket" is NOT.
May I suggest the word "support"? This term is pretty well understood by most people and is also used on most other websites. It is generic enough to cover bug reports, feature requests and assistance requests, IMO.
Also, is it possible for a tooltip to appear when the mouse is hovering over the button? If so, that could give a bit more of an explanation of the purpose of the button.
35. Re: What's a "ticket"???????
- Posted by jeremy (admin) Sep 10, 2009
- 1273 views
May I suggest the word "support"? This term is pretty well understood by most people and is also used on most other websites. It is generic enough to cover bug reports, feature requests and assistance requests, IMO.
Also, is it possible for a tooltip to appear when the mouse is hovering over the button? If so, that could give a bit more of an explanation of the purpose of the button.
Would we then change the name of everything to support? i.e. Support System, New Support Request, wiki links being [[support:123]] ? It doesn't fit so well in there, so they would still have to learn what a ticket is? It would then also seem that we have two names for the same thing? You are right, though, I do see Support links on various websites. Depending on the context, however, you see just as many "Bug Tracker", "Issue Tracker" type links (context being a programming site).
About tool tips, sure, we can do that.
Jeremy
36. Re: What's a "ticket"???????
- Posted by DanM Sep 10, 2009
- 1283 views
All I'm asking is that the word in the BUTTON be changed to something that ANYONE can easily understand; then, when they get INTO the ticket system, a short explanation there of what a ticket tracking system is, plus some USAGE, will in fact give them the opportunity to learn about tickets and what they mean.
What is an atom? If they are developing with Euphoria, they can explain what an atom is, according to the Euphoria context. The same should be true with ticket. Both are IT Jargon, it's just that ticket is more IT than atom. atom is Euphoria Jargon that Euphoria programmers have learned, hobbiest or professional. Further, as a programmer, hobby or otherwise, you will be in a constant state of learning. If you cannot learn what ticket means then I doubt you can learn to program.
I NEVER said I nor anyone else could not nor should not LEARN what a "ticket tracking system" is, just that the WORD ON THE BUTTON would be more clear to ANYONE, whether they already knew what that system is or not, if it were something like "Requests".
Euphoria is a simple language but it's sole purpose is not for people who are not willing to learn.
That's a somewhat insulting insinuation. If the button legend were more clear, people would instinctively know what it's for, and THEN they would, by seeing the LAYOUT and TERMINOLOGY used ON that page, LEARN what "TICKET TRACKING" of requests (for bug fixes, etc) MEANS.
Euphoria is not intended to be a hobby programming language. Sure, many hobby programmers use it due to it's simplicity, but making it easy for hobby programmers is not at all any goal of Euphoria, therefore should not be used in any decision making process. Simplicity? Yes, that's a goal, but that's not the same as a hobby programmer as you describe it.
Jeremy
Hummpf! 
Doesn't have to be INTENDED to be a hobby programming language in order to ACCOMODATE us, while making it a better language for professional use, I think/hope.
Dan
37. Re: What's a "ticket"???????
- Posted by DerekParnell (admin) Sep 10, 2009
- 1261 views
May I suggest the word "support"?
Would we then change the name of everything to support? i.e. Support System, New Support Request, wiki links being [[support:123]] ?
No, I would not have thought that would be necessary. The [Support] button would take one to the Ticketing Sub-System. It is a user interface issue, not a nomenclature issue.
I'm just presenting alternatives for discussion here. Personally, I don't have any problem with the term ticket because I'm used to it. I also suppose that a new person to the site would not have too much trouble in working out what the button was for if tooltips were used or they actually clicked it.
38. Re: What's a "ticket"???????
- Posted by DanM Sep 10, 2009
- 1265 views
Although I can sorta see those items NOW, the fact is that they are OBSCURED by the tickets information in the far right COLUMNS (on my browser, at my font size). So until you said, so, I could not see them. I would have understood how to do that IF I COULD HAVE SEEN IT.
Is this a problem with the web page?
Hm. I don't see a problem right now with it. Can you give post a screen shot of what you're seeing? It's possible some CSS tags are goofing things up.
Jeremy
Can you re-post where I could post such a screen shot? I'm on a different computer, & can't find Kat's post of some places to do that.
Dan
39. Re: What's a "ticket"???????
- Posted by mattlewis (admin) Sep 10, 2009
- 1247 views
Euphoria is a simple language but it's sole purpose is not for people who are not willing to learn.
That's a somewhat insulting insinuation. If the button legend were more clear, people would instinctively know what it's for, and THEN they would, by seeing the LAYOUT and TERMINOLOGY used ON that page, LEARN what "TICKET TRACKING" of requests (for bug fixes, etc) MEANS.
It really shouldn't be this difficult. Click on it if you want to find out what it is. I can assure you that whatever word you pick, someone will misinterpret. As clicking on the link is a trivial thing to do, I don't think it's asking too much to figure that out. It's really not as difficult as this thread makes it out to be.
It's only an insulting insinuation if you want it to be. Also, please stop YELLING so much.
Matt
40. Re: What's a "ticket"???????
- Posted by jeremy (admin) Sep 10, 2009
- 1281 views
Can you re-post where I could post such a screen shot? I'm on a different computer, & can't find Kat's post of some places to do that.
There are various places, but the only one I've used (or can remember) is the one Kat uses, http://imgbin.org/
Jeremy
41. Re: What's a "ticket"???????
- Posted by DanM Sep 10, 2009
- 1268 views
All the other buttons are pretty self-explanatory, but I'd suggest that "ticket" is NOT.
May I suggest the word "support"? This term is pretty well understood by most people and is also used on most other websites. It is generic enough to cover bug reports, feature requests and assistance requests, IMO.
I think that's a PERFECTLY REASONABLE suggestion.
Also, is it possible for a tooltip to appear when the mouse is hovering over the button? If so, that could give a bit more of an explanation of the purpose of the button.
And so's that.
Dan
42. Re: What's a "ticket"???????
- Posted by jeremy (admin) Sep 10, 2009
- 1242 views
Euphoria is a simple language but it's sole purpose is not for people who are not willing to learn.
That's a somewhat insulting insinuation.
Hm. I didn't mean it toward any one individual. You had just suggested that it should be something already understood by all. Then euphoric suggested that one can learn what ticket means. That's all.
Jeremy
43. Re: What's a "ticket"???????
- Posted by jeremy (admin) Sep 10, 2009
- 1239 views
May I suggest the word "support"? This term is pretty well understood by most people and is also used on most other websites. It is generic enough to cover bug reports, feature requests and assistance requests, IMO.
I think that's a PERFECTLY REASONABLE suggestion.
The only problem I have with it in this context is that it does not solve anything to do with knowing what a ticket is. You still have to know what a ticket is to create a new one, to comment on one and to link to one: ticket:5 (ticket 5 has nothing to do with this thread, just an example link).
Jeremy
44. Re: What's a "ticket"???????
- Posted by jaygade Sep 10, 2009
- 1273 views
May I suggest the word "support"? This term is pretty well understood by most people and is also used on most other websites. It is generic enough to cover bug reports, feature requests and assistance requests, IMO.
I think that's a PERFECTLY REASONABLE suggestion.
The only problem I have with it in this context is that it does not solve anything to do with knowing what a ticket is. You still have to know what a ticket is to create a new one, to comment on one and to link to one: ticket:5 (ticket 5 has nothing to do with this thread, just an example link).
Jeremy
Right.
The way that I understand the suggestion is to change the tab name to "Support" which takes you to the ticket page. A tooltip on the tab and the intro text to the ticket page explains what a "ticket" is and when and how and why you should create them.
Something like that?
Like others, I have no problem with the terminology but if there is something clearer that would be better for those who do. Maybe.
45. Re: What's a "ticket"???????
- Posted by DanM Sep 10, 2009
- 1230 views
Euphoria is a simple language but it's sole purpose is not for people who are not willing to learn.
That's a somewhat insulting insinuation. If the button legend were more clear, people would instinctively know what it's for, and THEN they would, by seeing the LAYOUT and TERMINOLOGY used ON that page, LEARN what "TICKET TRACKING" of requests (for bug fixes, etc) MEANS.
It really shouldn't be this difficult. Click on it if you want to find out what it is. I can assure you that whatever word you pick, someone will misinterpret. As clicking on the link is a trivial thing to do, I don't think it's asking too much to figure that out. It's really not as difficult as this thread makes it out to be.
It's only an insulting insinuation if you want it to be. Also, please stop YELLING so much.
Matt
As I've explained, when I click on the button, the columns obscure the relevant "new ticket" links as I see them on my browser. And that makes it hard to figure out how to use the system.
And although one use of all caps, for instance if a whole post were thus, is to "yell", it happens I am somewhat vision impaired, and it helps me to better pick out the most important points in a post if they are in all caps. My eyes can "pick out" the all caps as if they were "compressions" or illuminations of the major points. But if you think it's simply "yelling", I'll try using just bold, though I can't see it as well.
(Not to imply I'm importantly vision impaired, just "old eyes" and consequent lack of change of focus ability coupled with no glasses with reading rx.)
Dan
<edit> see reply to Jeremy for pic of what the Tickets site looks like for me.
46. Re: What's a "ticket"???????
- Posted by DanM Sep 10, 2009
- 1242 views
Although I can sorta see those items NOW, the fact is that they are OBSCURED by the tickets information in the far right COLUMNS (on my browser, at my font size). So until you said, so, I could not see them. I would have understood how to do that IF I COULD HAVE SEEN IT.
Is this a problem with the web page?
Hm. I don't see a problem right now with it. Can you give post a screen shot of what you're seeing? It's possible some CSS tags are goofing things up.
Jeremy
does this work?
[url=http://imgbin.org/index.php?page=image&id=763][img]http://imgbin.org/images/thumbs/ext763.png[/img][/url]
I see the thumbnail doesn't, but the pic link does.
And I'm using IE8.
Dan
47. Re: What's a "ticket"???????
- Posted by jimcbrown (admin) Sep 10, 2009
- 1177 views
May I suggest the word "support"? This term is pretty well understood by most people and is also used on most other websites. It is generic enough to cover bug reports, feature requests and assistance requests, IMO.
I think that's a PERFECTLY REASONABLE suggestion.
The only problem I have with it in this context is that it does not solve anything to do with knowing what a ticket is. You still have to know what a ticket is to create a new one, to comment on one and to link to one: ticket:5 (ticket 5 has nothing to do with this thread, just an example link).
Jeremy
Um... "Support Ticket" ?
48. Re: What's a "ticket"???????
- Posted by jeremy (admin) Sep 10, 2009
- 1214 views
Hm. Your screen is pretty narrow. What resolution do you use?
Jeremy
49. Re: What's a "ticket"???????
- Posted by DanM Sep 10, 2009
- 1201 views
Hm. Your screen is pretty narrow. What resolution do you use?
Jeremy
800 x 600
As I explained to Matt, my eyes don't focus on near things so well, so I need to have it set for BIG size fonts; that's why I hoped the forum and Eu websites could allow user set font size, too.
Dan
50. Re: What's a "ticket"???????
- Posted by jeremy (admin) Sep 10, 2009
- 1184 views
800 x 600
As I explained to Matt, my eyes don't focus on near things so well, so I need to have it set for BIG size fonts; that's why I hoped the forum and Eu websites could allow user set font size, too.
Yes. Hm. I'll play with things to see what I can do, but that's a pretty small resolution these days. Do you have problems on other websites as well?
Jeremy
51. Re: What's a "ticket"???????
- Posted by DanM Sep 10, 2009
- 1204 views
800 x 600
As I explained to Matt, my eyes don't focus on near things so well, so I need to have it set for BIG size fonts; that's why I hoped the forum and Eu websites could allow user set font size, too.
Yes. Hm. I'll play with things to see what I can do, but that's a pretty small resolution these days. Do you have problems on other websites as well?
Jeremy
Yes, that's why I have my screen resolution set that low. And although I have "text size" under "view" set to max, not all web sites respect that, including here, although sometimes it turns out to be too big and I have to re-adjust it down.
Dan
<edited> I mean that on SOME sites, max text size can be too big, not that that's the case here, the font size here doesn't change at all for different view settings.
ps. is this the type of edit that might be inappropriate within a post?
