Re: What's a "ticket"???????
- Posted by jaygade Sep 10, 2009
- 1273 views
May I suggest the word "support"? This term is pretty well understood by most people and is also used on most other websites. It is generic enough to cover bug reports, feature requests and assistance requests, IMO.
I think that's a PERFECTLY REASONABLE suggestion.
The only problem I have with it in this context is that it does not solve anything to do with knowing what a ticket is. You still have to know what a ticket is to create a new one, to comment on one and to link to one: ticket:5 (ticket 5 has nothing to do with this thread, just an example link).
Jeremy
Right.
The way that I understand the suggestion is to change the tab name to "Support" which takes you to the ticket page. A tooltip on the tab and the intro text to the ticket page explains what a "ticket" is and when and how and why you should create them.
Something like that?
Like others, I have no problem with the terminology but if there is something clearer that would be better for those who do. Maybe.
