Re: What's a "ticket"???????
- Posted by jeremy (admin) Sep 10, 2009
- 1273 views
May I suggest the word "support"? This term is pretty well understood by most people and is also used on most other websites. It is generic enough to cover bug reports, feature requests and assistance requests, IMO.
Also, is it possible for a tooltip to appear when the mouse is hovering over the button? If so, that could give a bit more of an explanation of the purpose of the button.
Would we then change the name of everything to support? i.e. Support System, New Support Request, wiki links being [[support:123]] ? It doesn't fit so well in there, so they would still have to learn what a ticket is? It would then also seem that we have two names for the same thing? You are right, though, I do see Support links on various websites. Depending on the context, however, you see just as many "Bug Tracker", "Issue Tracker" type links (context being a programming site).
About tool tips, sure, we can do that.
Jeremy
