Re: What's a "ticket"???????
- Posted by DanM Sep 09, 2009
- 1468 views
I see a new button at the top of the forum, called "ticket". I also see it mentioned in some posts. But what I don't see when I click on the button is any explanation of what a "ticket" IS.
Hi Dan,
you are right in that ticket used here is a jargon term, much like forum and wiki. The term ticket is used in many Information Technology environments to mean a request for action, usually in relation to a bug, enhancement or support request.
Given that concept, what better word can you think of to be used on the website buttons?
uh, how 'bout: "requests" ?
and none of the other button titles are IT jargon, so almost anyone who uses the internet is probably very familiar with them.
Including some version of your above explanation ON the "tickets" / "requests" page wouldn't hurt, I think?
Dan
