Re: What's a "ticket"???????

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jeremy said...
DerekParnell said...

May I suggest the word "support"?

Would we then change the name of everything to support? i.e. Support System, New Support Request, wiki links being [[support:123]] ?

No, I would not have thought that would be necessary. The [Support] button would take one to the Ticketing Sub-System. It is a user interface issue, not a nomenclature issue.

I'm just presenting alternatives for discussion here. Personally, I don't have any problem with the term ticket because I'm used to it. I also suppose that a new person to the site would not have too much trouble in working out what the button was for if tooltips were used or they actually clicked it.

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