Re: What's a "ticket"???????
- Posted by DanM Sep 10, 2009
- 1426 views
Yes, Derek has explained to me that "tickets" are an IT jargon phrase. But not everyone here is an IT specialist, nor is everyone necessarily immediately familiar with its meaning, and I think either "Requests" (Derek described Tickets to mean a Request for Action), or "Issues"(Matt's alternative suggestion), or "Issue Tracker"(CoJaBo suggestion) would therefore be BETTER.
And when I google "tickets", which is what the button SAYS, I don't get useful information for "ticket system", which I wouldn't have known to look for. Yes, if I had known that it was a ticket SYSTEM, I could have looked it up, but that's my POINT, I DIDN'T know what it meant, therefore maybe others didn't/won't either, therefore maybe it should be changed as either I, Matt, or CoJaBo have also suggested.
And of course, none of the above is in any way to suggest not using a "ticket system, I'm just suggesting that the name on the BUTTON be changed so more people can more easily immediately know what it's FOR.
Dan
