RE: For Chris Bensler
Alan Oxley wrote:
>
>
> posted by: Alan Oxley <fizzpop at icon.co.za>
>
> Can you tone it down a bit please?
> IMHO, Euphoria can be improved; personally I have always used Kat's
> solution for the include problem, but its possible that there are better
> methods. Just because I don't agree with someone, does not qualify me
> to remark on someone else's supposed IQ.
>
> Eventually, we will vote with our checkbooks. I'm sure Rob is aware of
> that.
> I too have made suggestions which have not (yet?) been implemented;
> so have many others.
>
> BTW, I do software support for a living for the last 20 + years, and
> AFAIK if you paid for product X at version Y, then you get support for
> product X at version Y. Particularly if you were given trial versions
> before paying.
> Demanding new features is not what you have paid for, again IMHO.
> That does not stop anyone asking and discussing though. Without this
> input there would never be new versions ;))
>
>
> Cheers
> Alan
You are absolutely right Alan. I'll try.
However, I'm entitled to my opinion. That's the beauty of free speech.
And my opinion is not based on the fact that he ignores my suggestions,
but because he ignores ALL suggestions.
He can only say "I have it on my list of feature requests" so many
times, before I think he is full of crap. He is pulling the wool over
our eyes, as far as I'm concerned. I have my doubts that he even keeps
records of the various requests people make.
He won't provide any kind of development plans. He does virtually no
alpha or beta testing. And he doesn't even CONFER with his consumers
about the changes he is considering making.
He doesn't even provide a compilation of the most significant feature
requests.
MANY, many people have offered to assist him, for FREE, and he refuses
any kind of help.
Now does that sound like someone who is very intelligent?
Does that sound like someone who cares what his customers want?
Unfortunately, your checkbook doesn't mean much to RDS, when there is a
new and gullible user to take your place. Besides, what's going to
happen to Euphoria if RDS keeps up with their cherade, and all the Eu
users give it up. Then there won't be a Euphoria. That's what will
happen.
I like Euphoria. While I do not like RDS. I think Euphoria has the
potential to be one of the best languages available. To see it go down
in flames, because this community doesn't want to ruffle feathers and
because RDS is ignorant, does not go well with me.
If the 'value' of it's customers were important, than RDS would be
listening in the first place. There have been dozens upon dozens of
excellent programmers that I have been sad to see leave Euphoria,
because they gave up trying to do their unobliged duty as citizens of
this community, and bring issues to the table that affects everyone who
uses Euphoria. And Robert Craig brushes us off like flies. That
infuriates me.
But why should RDS care? Everytime one experienced person leaves, a new
and inexperienced person takes their place. RDS gets to mold that person
however they want. It will take at least a year for the new user to
start complaining, so RDS can at least buy time.
> AFAIK if you paid for product X at version Y, then you get support for
> product X at version Y. Particularly if you were given trial versions
> before paying.
Since you put it that way. I consider bug fixes to be a part of the
version they were implemented in.
Where's my bug fixes for v2.2 and v2.3?
My only option is to buy the next versions, and accept his useless
features, and he doesn't even fix the existing problems.
What kind of support is that?
If he will fix the bugs in the prior versions, then I wouldn't even
bother considering using the newer versions, as would many others I'm
sure. And I think he knows that.
Chris Bensler
Code is Alchemy
|
Not Categorized, Please Help
|
|
