Re: find/match not working
irv mullins wrote:
> cklester wrote:
> > That's like one of my users telling me my software doesn't work,
> > yet it's working on hundreds of other PCs. I'm incredulous at that point,
> > and usually, with a bit of investigation, the situation isn't exactly
> > as they claimed, it turns out to be a UE, and another case of UDRTFM.
>
> I had a client call once: "Your software quit working!"
> Me: "Did it work yesterday?"
> Client: "Yes"
> Me: "Did you do anything on your computer since yesterday?"
> Client: "No. Just cleaned out a bunch of useless files."
That's exactly how a lot of my conversations go, except they say...
Client: "No. Nothing's changed at all whatsoever."
At this point, I have to tell them:
Me: "Software doesn't just stop working for no reason."
We later find that either 1) their application was upgraded, which
requires an update to our software as well, or 2) they upgraded their
version of Windows, which sometimes requires an upgrade of our software.
So much for "Nothing's changed at all whatsoever."
> Me: "I'll be right over. Get out your checkbook."
I'm memorizing that one! :D
-=ck
"Programming in a state of EUPHORIA."
http://www.cklester.com/euphoria/
|
Not Categorized, Please Help
|
|
