Re: Can't log in to the Archives
- Posted by jimcbrown (admin) Jul 04, 2016
- 2084 views
I received your email and tried the email address you sent to me.
I get:
Date sent: Fri, 01 Jul 2016 06:02:54 +0000
From: mailer-daemon@comcast.net
To: pacbell.net
Subject: Permanent Error
This is an automatically generated Delivery Status Notification. Delivery to the following recipients failed permanently:
- rds@rapideuphoria.com
Reason: Permanent Error
................ End of forwarded message ........
Problem is this message is being sent to my old email address of pacbell.net.
It appears that your email is not configured correctly. mailer-daemon@comcast.net should not be responding to emails to an email address at pacbell.net
There is not enough information in that email to diagnose what caused te Permanent Error, but what I suspect happened is that your settings including a mix of pacbell and comcast information. This is causing the comcast email server to reject your emails.
(How do I know? Because My girlfriend is still using the pacbell.net address. And she forwards it to me,)
It should be sent to my new address of comcast.net.
I'm pretty sure, that when I first logged in the Archives I used pacbell.net address. But can't access the RSD email till I change my RSD email address.
Catch22.
Don Cole
I think the bigger problem here is that your email misconfiguration has likely eaten up any response that RDS might have sent you.
I noticed that it took a week before you were able to successfully pass the email verification - another sign that your email is not working.
You probably won't be able to use the archives until you get your email problem sorted out. This is the wrong forum to support you though - I'm referring you to http://forums.xfinity.com/t5/E-Mail-and-Xfinity-Connect-Help/bd-p/2 to get help.
