Ticket Subsystem

This subsystem is a way to lodge a formal request for service that is tracked and accountable.

The term Ticket is comes from manual systems in which a customer/client comes up to a service counter and receives a numbered 'ticket'. That ticket is then used as an identifier to group together all documentation and other interactions between the customer and service organization, and between different people within the organization.

In our case, the term used to record a request for one of three specific services:

1. Bug Fixes
2. Feature Requests
3. Assistance Requests